And a lot of it wasn't easy listening.
People were blunt with us.
You've all heard it.
Because week in week out, you are out there on the doorsteps.
Talking to people about their concerns.
You know they were livid about the banks.
Worried about the squeeze on their incomes.
Frustrated that their concerns on immigration were not addressed.
Angry when they thought some could work, but didn't.
And you know we lost trust, including because of what happened in Iraq.
We must prevent this happening again.
And you know it's not just about policy, it's about the way we do politics too.
A party created by working people for working people lost touch with them.
We need to be honest about the way we operated as a party.
Because only by being honest can we rebuild.
We need to confront some hard truths.
And if we ever doubt why we need to do this, if you find what I say today difficult, think of the people in your communities suffering today as a result of this Conservative-led Government.
These truths may be uncomfortable for us; but life is more uncomfortable for the people we serve suffering under this Government.
It's not their fault; it's ours that we lost the last election.
We owe it to them not to shy away from any of the difficult changes we need to make."